Helpdesk. Table of Contents
About send & receive
Learn MoreHow to swap crypto?
Learn MoreHow to buy & sell crypto?
Learn MoreWhat is DeFi Earn?
Learn MoreAbout Loyalty Program
Learn MoreAbout Sub-accounts
Learn MoreKYT and what's it for
Learn MoreHow to stake crypto?
Learn MoreAbout WalletConnect
Learn MoreAbout security alerts
Learn MoreSend & Receive
1. Go to 'Wallets' tab → 'Send'.
2. Select the cryptocurrency.
3. Enter the recipient’s wallet address
- Manual: Paste the address.
- QR Code: Scan using 'Scan QR'.
- Username: Select from 'Contacts'.
4. Enter the amount to send.
5. Choose the transaction fee.
6. Review details → 'Send'.
7. Confirm using biometrics, Face ID, or PIN.
Note:
- Check minimum and maximum amounts for the chosen blockchain.
- Transaction fees vary based on network capacity.
You can earn points by simply opening the app daily. Here are some other ways to start accumulating points:
- Send crypto
- Swap assets
- Buy crypto (on-ramp)
- Sell crypto (off-ramp)
- DeFi Earn
- Daily staking
- Shop with crypto
- Like a community post
- Post a community post
- Repost a community post
We will add more eligible actions over time.
Gasless Send lets you transfer USDT & USDC stablecoins without needing native tokens (like ETH or TRX) to cover transaction fees (gas). Instead, fees are integrated into your transfer—no extra coins required.
To use Gasless Send:
1. Select USDT or USDC in META VOULT.
2. Activate the 'Send without...' toggle before sending.
3. First-time gasless sends for each token require a one-time activation (small native currency transaction). After activation, future transfers won't require additional native coins for gas fees.
Gasless Send supports transfers across 9 blockchains:
- Tron (TRX)
- Ethereum (ETH)
- Polygon (MATIC)
- Arbitrum (ARB)
- Optimism (OP)
- Avalanche (AVAX)
- Binance Smart Chain (BSC)
- INKETH
- BASE
When sending tokens across blockchain networks, transaction fees must be paid in the network's native currency. Without it, you won’t be able to complete your transaction unless you use Gasless Send.
For example:
- To send USDT or USDC on TRC20, you’ll need TRX.
- To send USDT or USDC on ERC20, you’ll need ETH.
- To send tokens on BEP20, you’ll need BNB
- To send tokens on SPL, you’ll need SOL.
Important:
Before receiving tokens like USDT or USDC to your META VOULT, make sure you also have enough of the network’s native currency. Otherwise, you won’t be able to send your tokens or pay for transaction fees.
Always check your balance for the native currency to avoid being unable to process transactions.
1. Go to 'Wallets' tab → 'Receive'.
2. Select the cryptocurrency. If you don't see it, tap '+' to add
3. Get your wallet address
- QR code and alphanumeric address will be shown.
- Copy or use the share option.
4. Share your wallet address
- Manually or via preferred communication channels.
Note:
- Share your wallet address only with trusted parties.
- Ensure the address is correct to avoid issues.
1. Go to 'Wallets' tab.
2. Select the cryptocurrency.
3. Go to 'Transaction History'.
4. Tap on a transaction to view details:
- Date: The timestamp when the transaction occurred.
- Transaction Hash: A unique identifier for the transaction.
- KYT status: Status of the KYT (Know Your Transaction) verification (e.g., KYT unverified).
- From: The wallet address from which the transaction originated.
- To: The recipient’s wallet address.
- Value: The amount of cryptocurrency sent and its equivalent value in USD.
- Fee: The transaction fee charged in cryptocurrency and its USD equivalent.
- Transaction Status: The current status (e.g., Success, Pending, Failed).
1. Go to 'Wallets' tab.
2. Select the cryptocurrency.
3. Go to 'Transaction History'.
4. Tap on the transaction you want to label.
5. Tap on 'Description...'.
6. Paint text if you like by tapping on the color circles.
7. Tap 'Save' to apply.
1. Go to 'Wallets' tab.
2. Select the cryptocurrency.
3. Go to 'Transaction History'.
4. Tap on the transaction.
5. Tap the green sharing icon in the upper left corner.
6. Choose your sharing method: Email, Messenger, etc.
1. Go to 'Wallets' tab → tap the switch icon next to My wallets
2. Use the search bar or scroll to find the currency
3. Add a currency by switching the toggle to green.
4. Add new cryptocurrency by scrolling to it → tap '+ Add currency'.
5. Remove a currency by turning off the toggle switch (green to grey).
Note:
- A new wallet is created automatically, ensuring security and organization.
First of all, do not panic. When you installed META VOULT, you would have been presented with your recovery phrase comprised of twelve to twenty-four randomly generated words and asked to keep them safe. On the basis you did this, your wallet and assets are fully recoverable.
When you find your phone or get a new one, simply install META VOULT and select I already have a wallet,' and copy and paste your 12 to 24 words to recover your account and assets.
Note: you are the only person with access to your recovery phrase. META VOULT does not store this or have access to it. Your recovery phrase is the key that opens your private vault containing your wallets and assets.
In the traditional world, you pay your wages into a bank account and use it to pay for goods and services. However, the bank can pool its customers’ money and make investments without your consent. So while it is your money, you are not in complete control, and if there is a financial catastrophe, the bank can stop you from withdrawing your funds if they do not have the liquidity to cover withdrawals.
With self/non-custodial services like META VOULT, this scenario is not possible. You always have access to your funds, you own your data, and you own your security (keys).
With decentralized finance (DeFi), any blockchain is simply a distributed database containing transactional data. META VOULT gives you the tools to browse or explore these databases, i.e., META VOULT is to the blockchain what Google’s Chrome is to the web - a browser.
Swaps
1. Go to 'Wallets' tab → tap 'Swap'.
2. Select the cryptocurrency to trade (your offering).
3. Choose the cryptocurrency (your desired asset).
4. Enter the swap amount.
5. Set the transaction speed (default is 'Regular')
6. Tap 'Continue' to review trade details.
7. Tap 'Confirm' and swap to execute the transaction.
META VOULT keeps you informed at every step of the process. Once your swap is complete, you'll receive a notification either on your device or within the META VOULT app. Until then, the status of your trade remains as 'pending'. You can monitor its progress easily as follows:
'Transaction history' found under the 'Wallets' tab, or the clock icon at the top of the Swap screen.
Swap Duration
Cross-chain swaps take 5-30 minutes, but can take longer based on asset pair and market. You'll get a notification when your swap arrives in META VOULT. Decentralized swaps are almost instant.
Swap Limits
Each asset pair has its own minimum and maximum swap amounts that change based on market conditions. Our goal is to minimize this amount, so that network fees paid to miners for processing transactions do not make up a large portion of the total swap. Current minimum and maximum limits can be found on the swap screen within the app.
Should you wish to swap an amount larger than the stated maximum, you can easily partition your trade into multiple transactions.
With META VOULT, you can exchange assets without the need for identity verification. However, there might be instances where our third-party providers require document verification for anti-money laundering (AML) purposes.
Buy/Sell
1. Go to 'Wallets' tab → tap 'Buy/Sell' under 'My Balance' → Select 'Buy With Your Card'.
2. Choose your payment method → Select 'With Your Card'.
3. Select the cryptocurrency to buy.
4. Choose the transaction currency (default is USD).
5. Enter the purchase amount.
6. Proceed with the transaction → Tap 'Continue' → Acknowledge the disclaimer by tapping 'I understand'.
7. Finalize the purchase with the transaction provider → Complete the process with the third-party provider (details only needed once if saved).
Payment options:
- Debit/Credit Card, Apple Pay, Google Pay, Easy Bank Transfer, Manual Bank Transfer.
Note:
- Transaction times may vary due to network congestion.
- Be aware of third-party and network fees.
1. Go to 'Wallets' tab → tap 'Buy/Sell'.
2. Select 'Sell To Your Card'.
3. Choose the currency to sell.
4. Enter the amount to sell.
5. Tap 'Continue'.
6. Enter your email address and go through KYC verification (if requested).
7. Complete the order with Ramp.
8. Confirm the pre-filled wallet address → Tap 'Proceed'.
9. Review the transaction summary → Tap 'Proceed'.
10. Tap 'Send' with your wallet.
11. Return to META VOULT → Tap 'Confirm' to complete the transaction.
DeFi Earn
Currently, the deposit service in AAVE supports the following currencies:
- USDT on Ethereum, Optimism, Avalanche, Binance Smart Chain, Polygon
- USD₮0 on Arbitrum
- WETH on Ethereum, Optimism, Arbitrum, Base
- WAVAX on Avalanche
Currencies that support deposits are labeled with a 'DeFi Earn' badge in the wallet list.
1. Activate a wallet for one of the currencies that support deposits.
2. Top up the wallet if it doesn’t already have funds.
3. On the currency screen, tap the 'DeFi Earn' banner and then 'Continue.'
4. Tap 'Deposit.'
5. Confirm the activation of the wallet for the corresponding AAVE service tokens (e.g., aUSDT for USDT).
6. Enter the amount you want to deposit.
7. Approve an allowance if prompted.
8. Confirm the transaction.
After that, the corresponding AAVE service tokens will be credited to your wallet.
The current deposit yield is displayed on the currency’s 'DeFi Earn' banner and on the badge of the corresponding AAVE service token (e.g., 5% APY). Keep in mind that the yield changes over time.
Rewards are reflected by a continuously increasing balance of AAVE service tokens in your wallet. This means rewards are automatically accumulated, and no additional action is required.
1. On the screen for the currency in which you have an open deposit—or its corresponding AAVE token—tap 'DeFi Earn.'
2. Tap 'Withdraw.'
3. Enter the withdrawal amount and confirm the transaction.
As a result, you will receive the currency in which you originally opened the deposit.
Any META VOULT fee will be shown on the deposit confirmation screen. There is no META VOULT fee for withdrawing from a deposit.
For some currencies, granting an allowance to the smart contracts that power the service is a necessary step before making a deposit. This is a standard operation in DeFi.
- Reserve size — The total amount of all current AAVE deposits, displayed in your preferred fiat.
- Liquidity — The amount that can be withdrawn from AAVE deposits right away, also displayed in your preferred fiat.
Loyalty Program
Our loyalty program is designed to reward our most loyal and active users. Easily earn and accumulate points to unlock generous rewards and perks. Redeem your points for META VOULT features, services, lower transaction fees, and cashback in Unity Tokens.
You can earn points by simply opening the app daily. Here are some other ways to start accumulating points:
- Send crypto.
- Swap assets.
- Buy crypto (on-ramp).
- Sell crypto (off-ramp).
- DeFi Earn
- Daily staking.
- Shop with crypto.
- Like a Community post.
- Submit a Community post.
- Repost a Community post.
We will add more eligible actions over time.
The more points you earn, the more you can do and the faster you will move through the tiers.
Your points can earn you the following:
- Additional sub-accounts.
- Cashback.
- Additional KYT checks.
- Special status badges.
Bronze Tier: 50 points.
Silver Tier: 3,000 points.
Gold Tier: 10,000 points.
Sub-accounts
Sub-accounts allow you to have separate wallets. In other words, your original META VOULT plus more additional wallets or sub-accounts.
To be more technical, with sub-accounts you can create additional consolidated multi-blockchain wallets that are derived from your seed.
You might want to have, for example, a savings account, a personal account and a rainy day sub-account. You can also have an account for different trading strategies e.g. HODL, DCA (dollar cost averaging) or daily trading. The choice is yours.
1. Go to 'Wallets' tab → tap on your balance (default is Sub-Account 1).
2. Access sub-account options → tap the ⚙️ icon next to Sub-Account 1.
3. Rename your sub-account → tap 'Name', enter a new name, and tap 'Done'.
Not exactly. You can transfer your balances to other sub-accounts and then use the Archive button in Services > Sub-Accounts > ⚙️ > Archive
NOTE: You cannot archive an active account.
1. Ensure you have multiple sub-accounts set up (refer to 'How can I create a sub-account').
2. Go to 'Services' tab → 'Sub-Accounts'.
3. Tap on the sub-account you wish to make active:
- The system will automatically return you to the previous screen ('Services' or 'Wallets' tab).
4. You can also access all sub-accounts directly by tapping on your balance at the top of the 'Wallets' tab.
Note:
- Switching active accounts allows you to manage multiple portfolios easily from your main screen.
One of the key benefits of sub-accounts is the ability to easily transfer assets, such as Bitcoin, between your main/active sub-account and another sub-account, like your savings sub-account.
For example, to send Bitcoin between Sub-Account 1 and Sub-Account 2:
1. Go to 'Wallets' tab → select 'Send'.
2. On the 'Send' screen, choose 'Sub-Accounts' and select the sub-account to send to.
3. Enter the amount of Bitcoin (BTC) to send (toggle between fiat or BTC if needed).
4. Choose your transaction fee (speed).
5. Tap the green button to complete the transaction.
META VOULT will not charge you any fees for transferring between sub-accounts. However, you will pay blockchain fees depending on the transaction speed you select.
You can access sub-account settings by tapping the ⚙️ icon next to each sub-account.
Here are your options for each sub-account:
- Name: Label the sub-account name to anything you like or choose from our prefill options.
- Creation Date: View the date the sub-account was created.
- Enable Contacts: This toggle switch is relevant if you use META VOULT contacts to transact with other users. When toggled to green, this sub-account becomes your default account for all inbound crypto from users who have added their phone number to META VOULT.
- Archive: This feature is available for sub-accounts that are not set as the main active account and where the Default Sub-Account toggle is not selected.
- Advanced options: Your private keys and derivation paths.
Your seed phrase is your master access key to all your sub-accounts and the entire META VOULT ecosystem. Each private key is subordinate to the seed phrase and is derived from it.
Know Your Transaction
1. Earn points to reach Silver (3,000 points) or Gold (10,000 points) tier by completing eligible activities, such as using crypto or participating in social and daily challenges within the app.
2. Automatically level up once you’ve accumulated enough points to reach Silver or Gold tier.
3. Enjoy your monthly KYT checks based on your tier:
- Silver tier: 60 KYT checks annually (5 KYT checks per month).
- Gold tier: 120 KYT checks annually (10 KYT checks per month).
Note: KYT checks help ensure that your transactions comply with regulations and remain free from suspicious activity.
1. Go to 'Services' tab → tap Know Your Transaction.
2. Purchase KYT checks via the green Buy KYT checks button.
3. Complete a KYT check to receive a risk assessment (Low, Medium, or High).
1. Go to 'Wallets' tab.
2. Select the cryptocurrency.
3. Go to 'Transaction History'.
4. Select the transaction to check.
5. Tap 'Verify'.
6. Tap 'Verify Transaction'.
7. Review the KYT report, which will show the risk assessment.
Staking
Staking is where you pledge your crypto to help validate proof-of-stake blockchain transactions in exchange for rewards
With META VOULT, staking is self-custodial, meaning your funds are used only for staking, and you control the process. Supported currencies for staking include:
- Solana (SOL)
- Cosmos (ATOM)
- Near (NEAR)
- Oasis Network (ROSE)
- Velas Network (VLX)
To learn more, tap the 'Services' icon on the META VOULT app toolbar and select 'Staking'. There’s also a rewards calculator to help you estimate potential earnings
NOTE: Staking carries risks. Rewards are in cryptocurrency, which is volatile and can decrease in value. You may need to lock up your crypto for a set period, during which its market value could fluctuate significantly
1. Go to 'Services' tab → tap 'Staking'
2. Select the cryptocurrency to stake
3. Tap 'Stake' button
4. Choose a validator from the list
5. Enter the amount to stake (check minimum requirements)
6. Tap 'Confirm' to finalize staking
7. Monitor your staking progress in the 'Staking' subsection of your chosen cryptocurrency
1. Go to 'Services' tab → tap 'Staking'
2. Select the cryptocurrency you want to unstake
3. Navigate to 'Stake balance' subsection of your chosen cryptocurrency
4. Select your desired stake and tap on it
5. Proceed with prompts
6. For certain currencies (e.g., SOL, NEAR, and VLX), a manual withdrawal is required once the unstaking process is complete. ATOM and ROSE will be credited to your wallet automatically
NOTE: Unstaking can take up to 21 days, depending on the cryptocurrency
1. What is the minimum amount of SOL that I can stake?
You can start staking Solana with 0.01 SOL
2. When do my rewards begin accumulating?
After 2 epochs, which typically take 4–8 days
3. How often are rewards paid out?
Rewards are paid out once per epoch, approximately every 2–4 days
4. Do my rewards automatically compound?
Yes. Solana staking rewards are automatically added to your staked balance
5. How long does it take to unstake SOL, and how do I withdraw my SOL?
Unstaking takes 2 epochs (about 4–8 days). After that period, you must manually withdraw your SOL to your available balance
NOTE:
- Staking APY changes over time. META VOULT displays the yield based on the current moment
- All user actions within staking are subject to a blockchain network fee, which varies depending on network conditions
- The Validator’s fee is set by the validator. It is deducted only from staking rewards and does not affect the principal
- The developer of META VOULT does not charge any fee for staking
1. What is the minimum amount of NEAR that I can stake?
You can start staking NEAR with 0.01 NEAR
2. When do my rewards begin accumulating?
Immediately after you stake
3. How often are rewards paid out?
Rewards are paid out once per epoch, roughly every 12 hours
4. Do my rewards automatically compound?
Yes. NEAR staking rewards are automatically added to your staked balance
5. How long does it take to unstake NEAR, and how do I withdraw my NEAR?
Unstaking requires 4 epochs (about 52–65 hours). After that period, you must manually withdraw your NEAR to your available balance
NOTE:
- Staking APY changes over time. META VOULT displays the yield based on the current moment
- All user actions within staking are subject to a blockchain network fee, which varies depending on network conditions
- The Validator’s fee is set by the validator. It is deducted only from staking rewards and does not affect the principal
- The developer of META VOULT does not charge any fee for staking
1. What is the minimum amount of ATOM that I can stake?
You can start staking Cosmos from 0.000001 ATOM
2. When do my rewards begin accumulating?
Immediately after staking
3. How often are rewards paid out?
Rewards are paid out continuously, roughly every 7 seconds
4. Do my rewards automatically compound?
No. Cosmos staking rewards do not automatically compound. You must manually claim your rewards and stake them to grow your principal
5. How long does it take to unstake ATOM, and how do I withdraw my ATOM?
Unstaking takes about 21 days. After this period, your ATOM is automatically credited to your wallet—no manual withdrawal is required
NOTE:
- Staking APY changes over time. META VOULT displays the yield based on the current moment
- All user actions within staking are subject to a blockchain network fee, which varies depending on network conditions
- The Validator’s fee is set by the validator. It is deducted only from staking rewards and does not affect the principal
- The developer of META VOULT does not charge any fee for staking
1. What is the minimum amount of ROSE that I can stake?
You can start staking Oasis with 100 ROSE
2. When do my rewards begin accumulating?
Immediately after you stake
3. How often are rewards paid out?
Rewards are paid out once per epoch, roughly every 1 hour
4. Do my rewards automatically compound?
Yes. Oasis staking rewards are automatically added to your staked balance
5. How long does it take to unstake ROSE, and how do I withdraw my ROSE?
Unstaking takes 336 epochs (about 14 days). After that period, your ROSE is automatically credited to your wallet—no manual withdrawal is needed
NOTE:
- Staking APY changes over time. META VOULT displays the yield based on the current moment
- All user actions within staking are subject to a blockchain network fee, which varies depending on network conditions
- The Validator’s fee is set by the validator. It is deducted only from staking rewards and does not affect the principal
- The developer of META VOULT does not charge any fee for staking
1. What is the minimum amount of VLX that I can stake?
You can start staking Velas with 0.01 VLX
2. When do my rewards begin accumulating?
After 2 epochs, which typically take 4–8 days
3. How often are rewards paid out?
Rewards are paid out once per epoch, approximately every 2–4 days
4. Do my rewards automatically compound?
Yes. Velas staking rewards are automatically added to your staked balance
5. How long does it take to unstake VLX, and how do I withdraw my VLX?
Unstaking also takes 2 epochs (around 4–8 days). After this period, you must manually withdraw your VLX to your available balance
NOTE:
- Staking APY changes over time. META VOULT displays the yield based on the current moment
- All user actions within staking are subject to a blockchain network fee, which varies depending on network conditions
- The Validator’s fee is set by the validator. It is deducted only from staking rewards and does not affect the principal
- The developer of META VOULT does not charge any fee for staking
WalletConnect
WalletConnect is an open source protocol and cryptocurrency ‘bridge’ that allows self-custody crypto wallets, such as META VOULT, to connect with decentralized applications (DApps) in Web3. Crucially, you can use our wallet to interact with DApps without having to grant access to your private keys thus maintaining your security at all times.
WalletConnect also gives developers the tools to build secure, interactive, and powerful experiences that users everywhere can enjoy. As a result, there are now c. 20,000 DApps available to connect with and the list is growing daily.
DApps cover many different categories. You can get gaming, DeFi, gambling, exchange, collectibles, marketplace and social-based apps and there are also specific wallet DApp categories such as smart-contract, MPC-based, cloud-based, mobile, desktop, injected, hardware and web-based apps.
1. On the dApp website, select 'Connect via WalletConnect', a QR code will appear.
2. In META VOULT, tap the WalletConnect icon from the 'Wallets' tab in the upper right corner.
3. Scan the QR code on the website with META VOULT.
4. The connection pop up will appear, tap 'Connect' to integrate.
NOTE: Connect only to dApps you trust.
1. Go to 'Settings' → tap 'Connected dApps'.
2. Tap on the connection you wish to disconnect.
3. Tap the wallet associated with the dApp.
4. Tap 'Disconnect' to complete the process.
Staking
Security alerts: push and e-mail notifications keep you informed about important META VOULT account activities, login attempts or suspicious actions.
NOTE: Push notifications are free and enabled by default for all users. Security e-mails, however, are a premium feature exclusive to Gold tier users.
Go to 'Settings' → 'Security Center' → 'Security Alerts' to toggle security e-mails on or off.
NOTE: enabling or disabling security e-mails applies to all types of notifications.
This event indicates that the e-mail address associated with your META VOULT account has been updated.
Why does it show a 'Previous e-mail" and "New e-mail'?
This is to inform you that your account's registered e-mail address has been changed. It shows both the old and new e-mail addresses for your reference.
Why is the date of the e-mail change displayed?
The date helps you track when the e-mail change occurred, ensuring transparency and security.
The 'Account deletion requested' event means that a request has been submitted to permanently delete your META VOULT account.
You can cancel the deletion request by logging into your account before the scheduled deletion date.
The scheduled deletion date is the date when your account will be permanently deleted if no action is taken to cancel the request.
Account deletion is not immediate to allow users time, i.e. 30 days to change their minds and cancel the request within the provided window.
Before your account is deleted, ensure that all important information, such as your recovery phrase and transaction history, is securely backed up.
Once the account is deleted, all associated data is permanently removed and cannot be recovered.
All funds in your META VOULT must be transferred out before deletion. Funds left in the wallet will no longer be accessible via META VOULT app after the account is deleted.
The 'New login detected' event means that your META VOULT account has been accessed from a device not previously recognized.
If you did not perform this action, your account may be compromised. Secure your recovery phrase immediately and contact META VOULT support.
The event details include the date, device name, location, and IP address to help you verify if the login was authorized.
It is recommended to regularly check your account activity and ensure your recovery phrase is stored securely.
This notification cannot be disabled, as it is a critical security feature designed to alert you of potentially unauthorized access.
This event is triggered when a cryptocurrency transfer or other transaction (such as a smart contract call) is initiated from your META VOULT account. It provides information about the details, including the network, sender and recipient addresses, amount, and transaction hash.
• How can I verify an outgoing transaction?
You can use the transaction hash provided in the event details to track the transaction or transfer on the corresponding blockchain network.
• Can I cancel an outgoing transaction?
No, cryptocurrency transactions, including transfers and smart contract calls, are irreversible once confirmed on the blockchain. Always double-check your details before proceeding.
• Is there a fee for outgoing transactions?
Yes, network fees (gas fees) apply to all outgoing transactions, including transfers and smart contract calls. These fees are determined by the blockchain network and are not controlled by META VOULT.
This event is triggered when a transaction or transfer is initiated using your recovery phrase in an external application. It provides information about the activity, including the network, sender and recipient addresses, amount, and transaction hash.
• How can I verify an external app transaction?
You can use the transaction hash provided in the event details to track the transaction or transfer on the corresponding blockchain network.
• Why is this event different from regular outgoing transactions?
This event indicates that your recovery phrase was used in an external application, not within META VOULT. It highlights activities that occur outside the META VOULT ecosystem.
• Can I cancel an external app transaction?
No, transactions initiated using your recovery phrase in an external app are irreversible once confirmed on the blockchain. Always secure your recovery phrase to prevent unauthorized access.
• Is there a fee for external app transactions?
Yes, network fees (gas fees) apply to all external app transactions, including transfers and smart contract calls. These fees are determined by the blockchain network and are not controlled by META VOULT.
• How can I prevent unauthorized external app transactions?
Ensure your recovery phrase is stored securely and never shared. Use only trusted devices and avoid entering your recovery phrase into unverified applications.
The 'Alert history' screen provides a detailed log of all recent events and actions related to your META VOULT account, helping you track important activities.
• What types of alerts are displayed here?
Alerts include e-mail notifications changes, account deletion requests, logins on new devices, outgoing transfers, external app transactions, and other significant account activities.
• What does the 'i' icon next to some alerts mean?
The icon indicates events that may require your attention, such as new login or account deletion request.
• Can I view more details about a specific alert?
Yes, tapping on any alert will provide additional details, such as date, time, related addresses, and transaction hashes (if applicable).
• Why don’t I see certain events in the alert history?
Only significant account activities are logged in the 'Alert history'. Minor events or actions not directly impacting your account's security may not appear.
• Is the 'Alert history' updated in real-time?
Yes, the Alert history is updated in real-time as events occur, ensuring you always have the latest information.
Other
Follow these steps to request the deletion of your account and associated personal data:
1. Open the META VOULT app and go to 'Settings'.
2. Scroll down and tap 'Delete Account'.
3. Read the warning message carefully. It explains that the deletion is permanent and cannot be undone.
4. Confirm your request. Your account will be scheduled for deletion in 30 days.
5. If you change your mind, log in with your recovery phrase within the 30-day window to restore your account.
Note: After 30 days, the account and all associated data will be permanently deleted.